Warranty
The ROSHFORT Warranty
Every piece we sell is covered from the date of delivery. The term depends on what you bought, because a hand-cut leather bag and a metal eyewear frame do not wear the same way.
- Leather Bags — 5 years
- Signature Pens — 1 year
- Eyewear and Sunglasses — 1 year
1. Leather Bags — Five Years
Covered for five years from the date of delivery against manufacturing and material failure. We make these by hand, and we stand behind the work.
What is covered
- Stitching that comes apart or unravels on its own
- Hardware that fails in normal use — buckles, zips, rivets, D-rings, snap hooks, sliders
- Straps or handles pulling away at the anchor points
- Lining that separates or tears without external damage
- Leather that splits or delaminates because of a fault in the hide or the cutting
What is not covered
Full-grain leather is a natural material. It is meant to change.
- Normal ageing — the colour deepening, the leather softening, creases forming where you hold it. This is patina, not a defect
- Surface scratches, scuffs and marks from everyday use
- Damage from water, prolonged sun, heat, oil, perfume or cleaning chemicals
- Damage from overloading, dropping, accidents, pets or sharp objects
- Any repair, alteration or cleaning carried out by someone other than ROSHFORT
2. Signature Pens — One Year
Covered for one year from the date of delivery against manufacturing and material defects.
What is covered
- The clip, cap or twist mechanism failing in normal use
- The body cracking, splitting or coming apart at the joint
- Plating that lifts or flakes on its own, without being scratched
- A refill that will not feed ink out of the box
What is not covered
- Refills running out — these are consumable and easy to replace anywhere
- Scratches, dents and finish wear from everyday carry
- Damage from dropping the pen, or from ink other than a standard ballpoint refill
- The engraving itself — it is permanent and cannot be changed or removed later
If a pen arrives damaged, tell us within 7 days and we replace it straight away — no claim process.
3. Eyewear and Sunglasses — One Year
Covered for one year from the date of delivery against manufacturing and material defects.
What is covered
- Hinges that loosen, seize or break in normal use
- Frames or temples that crack or separate without impact
- Lens coating peeling or bubbling on its own
- Nose pads or screws that fail out of the box
- Plating or finish that lifts without being scratched
What is not covered
- Scratches on the lens — these come from cleaning and handling, not from a fault. Use the cloth and case we send with every pair
- Frames bent or broken by sitting on them, dropping them or an accident
- Damage from heat — a dashboard in summer will warp any frame
- Normal loosening that a free screw-tighten fixes
- The laser engraving — it is cut into the metal and is permanent
Personalised pieces
A name, initials or engraving is permanent and cannot be removed or changed later. The product itself carries its full category warranty above; the personalisation is not covered against wear. Personalised items are made to order and are not returnable unless they arrive faulty or the engraving does not match the preview we sent you on WhatsApp.
What we will do
If a claim is valid, we repair the piece free of charge. If it cannot be repaired, we replace it with the same piece, or a comparable one if that model is no longer made. Within India we cover the shipping both ways on an approved claim.
How to make a claim
- Register your warranty using the form below. To ask about a warranty claim or check registration status, WhatsApp +91 96310 56748, or email info@roshfort.com
- Send your order number and clear photographs of the fault
- We respond within two working days and tell you whether to send the piece in
The small print
The warranty covers the original purchaser and is not transferable. Proof of purchase is required. It applies only to items bought on roshfort.com or from an authorised ROSHFORT seller. Theft, loss, and damage in transit after delivery are not covered. Nothing here limits your rights under Indian consumer law.
Register your warranty
Send your details to the ROSHFORT team. This request confirms receipt only; your warranty is not active until our team verifies your order and warranty card details and confirms registration with you.
Need help? Email info@roshfort.com, or use WhatsApp after submitting. The WhatsApp link opens a message for you to review; it will not send automatically.