Refund policy

At Roshfort, we take pride in offering premium-quality luxury fashion designed for style, comfort, and durability. Every product undergoes a quality inspection before shipping to ensure it reaches you in perfect condition. If, however, you are not completely satisfied with your purchase, our return policy and refund process are here to help.

Please note that customised and personalised products follow a separate policy from our standard products. Please read the sections below carefully before placing a customised or bulk order.

Personalised Products: No Change-of-Mind Returns

Personalised products are not eligible for change-of-mind returns or refunds, or for errors in spelling, wording, artwork, or other details supplied or approved by you. If a personalised product arrives damaged, is the wrong item, or its personalisation differs from your confirmed order, you may choose a refund or a replacement at no extra cost. Your statutory consumer rights remain unaffected.

This applies to single pieces and to bulk and corporate orders of any quantity – whether 12 pieces, 100 pieces, 500 pieces or a few thousand.

The reason is straightforward. A customised product is manufactured specifically for you. Once your name, your company name, your logo or your artwork has been engraved or printed on it, that piece has no resale value to anyone else. Materials, machine time and labour are consumed the moment production begins and cannot be recovered.

By placing a customised order, you confirm that you accept this condition.

Not accepted as reasons for return or refund on a customised order

A change of mind, or the product no longer being required.
An internal approval, event, campaign or budget being cancelled, postponed or changed after the order was placed.
A spelling, name, number, wording, logo file or artwork supplied or approved by you turning out to be incorrect.
Dissatisfaction with a design, font, placement, size or finish that you approved before production.
Minor natural variation in leather grain, texture, colour tone or wood grain, which is inherent to genuine materials and is not a defect.
Slight differences between the product and the photographs on our website caused by your screen, lighting or camera settings.
Ordering the wrong quantity, wrong model or wrong colour by mistake.

Remedies for Damaged, Wrong, or Incorrectly Personalised Custom Products

Customised products are not eligible for change-of-mind returns or refunds, or for errors in details supplied or approved by you. If a customised product arrives damaged, is the wrong item, or its personalisation differs from your confirmed order, you may choose either a refund or a replacement at no extra cost. Your statutory consumer rights remain unaffected.

What counts as a manufacturing defect

The frame, hinge, clasp, zip, strap, handle or any hardware is broken, cracked, bent or non-functional on arrival.
Stitching is open, skipped or coming apart; glue or lining has failed.
Lenses are cracked, chipped or delaminated, or the coating is peeling or patchy.
The engraving or printing differs from the spelling, artwork, placement or size on your confirmed order.
The engraving or printing is illegible, incomplete, smudged, badly off-centre, or burnt through the material.
A different product, model, colour or variant was manufactured or shipped than the one on your confirmed order.
A clear material or finish fault such as deep scoring, peeling, discolouration or a hole that is plainly a production fault and not wear.

What does not count as a manufacturing defect

Scratches, scuffs, creasing, stretching or fading that appear after use.
Damage from drops, pressure, water, heat, chemicals, improper storage or misuse.
Normal variation in the grain, tone, texture or markings of genuine leather, wood, cork or metal.
An error in the text, spelling or artwork that you supplied or approved.
Ordinary wear and tear over time.

Partial Defects in a Bulk Customised Order – How It Is Settled

So that there is no confusion on large orders, this is stated plainly:

A problem with some units does not make the whole order returnable. For a damaged item, wrong item, or personalisation that differs from your confirmed order, the remedy applies only to affected units.

Worked example. You order 1,000 engraved pieces. On inspection, 10 pieces are affected by a manufacturing issue. Roshfort will, at your choice, either:

re-manufacture and replace those 10 pieces at no cost to you, or
refund the value of those 10 pieces.

The remaining 990 correctly manufactured pieces cannot be returned or refunded. A fault in 10 pieces does not entitle a return of 1,000 pieces, or 100 pieces, or any unit that is free of defect.

The same principle applies at every scale and in every proportion:

The remedy is limited to the exact number of affected units.
You choose between replacement or refund for those units.
Units that are free of defect remain with you, whatever percentage of the order is affected.
A partial defect is never a ground for cancelling the balance of the order, withholding payment on the balance, or returning the full consignment.
We may ask for the defective units to be returned for inspection, at our cost. Correctly manufactured units must not be sent back.
Where a refund is chosen, it is processed within 5–7 business days to the original payment method.

Information to Help Us Assess a Custom Product Issue

For a custom product issue, please contact us as soon as reasonably possible. The following information can help us resolve the issue:

Your Order ID.
Clear, well-lit photographs of the defect, taken close up and in focus, plus one photograph of the whole product.
A short video showing the defect. For a broken or non-functional part, the video must show it being handled so the fault is visible.
Photographs of the outer packaging and shipping label, including any damage to the carton.
For bulk orders, an unbroken unboxing video beginning from the sealed carton, the exact count of affected units, and a photograph of each affected unit.

Please share the information available to you and keep the packaging until your claim is closed, if possible.

Approval Before Production on Customised Orders

Because customised orders are final, we protect you with a confirmation step before anything is made:

We share a digital proof showing the exact spelling, text, artwork, placement and finish.
Production begins only after you approve that proof in writing. Confirmation by email or WhatsApp is accepted.
Please check the proof carefully. Once you approve it, the order is final, and what is shown on the proof is what will be manufactured.
A customised order may be cancelled only before you approve the proof. After approval, cancellations for a change of mind are not accepted. The remedies for a damaged, incorrect, or incorrectly personalised item described above remain available.

Large Orders: Quotation and Purchase Order

Bulk and corporate requirements above 2,000 units are handled as a contracted order rather than a normal website checkout:

You share your requirement – product, quantity, branding and timeline.
Roshfort issues a written quotation covering price, specification, lead time and payment terms.
You issue a Purchase Order against that quotation.
The terms of this policy – including that customised goods are non-returnable, and that the customer’s choice of refund or replacement applies to affected units – form part of that Purchase Order.
Production begins once the Purchase Order and the approved production proof are both in place.

Please write to info@roshfort.com for a quotation on large or recurring corporate orders.

Return Eligibility (Standard, Non-Customised Products)

For our standard, non-customised products, we accept e-commerce returns if the following conditions are met:

The return request is submitted within 7 days of receiving your order.
The product must be unused, unworn, and in original condition.
The product must be returned with its original box, packaging, accessories, tags, and invoice.
The product must be free from scratches, cracks, bends, or any signs of wear.

Products that do not meet these conditions may not qualify for a return or refund.

Easy Return Process

Returning your order is simple:

Contact our customer support team within 7 days of delivery.
Share your Order ID, reason for the return, and clear photos of the product if required.
Once your request is approved, we will provide return instructions.
Securely pack the product in its original packaging and ship it back to us.
After receiving and inspecting the product, we will process your refund if it meets our return criteria.

Refund Process

Once your returned product passes our quality inspection:

Your refund will be processed to the original payment method.
Refunds are typically completed within 5–7 business days after approval.
Cash on Delivery (COD) fees and other service charges are non-refundable unless the return is due to our mistake.

Damaged, Defective, or Incorrect Product

If you receive a damaged, defective, or incorrect product, please contact us as soon as reasonably possible after delivery.

To help us resolve your issue quickly, please provide:

Your Order ID
Clear photos or a short video of the product
Images of the packaging (if damaged)

For personalised products, if a product arrives damaged, is incorrect, or its personalisation differs from your confirmed order, you may choose either a replacement or a full refund at no extra cost. For standard products, after verification we will arrange a replacement or issue a full refund at no extra cost.

Non-Returnable Items

The following items are not eligible for return:

Customised, personalised, engraved, printed or made-to-order products, in any quantity – see the dedicated sections above. Change-of-mind returns and errors in details supplied or approved by you are excluded. If an item arrives damaged, is the wrong item, or its personalisation differs from your confirmed order, you may choose a refund or replacement at no extra cost; for bulk orders, this remedy applies to affected units.
Products that have been worn or used.
Products with damage, defects or missing accessories caused after delivery.
Items returned without the original packaging, case, or tags.
Products marked as Final Sale, Clearance Sale, or Non-Returnable.

Order Cancellation

Standard orders can be cancelled only before they are shipped. Once an order has been dispatched, cancellation is no longer possible. You may request a return after delivery if your order meets our return eligibility requirements.

Customised orders can be cancelled only before you approve the production proof. After proof approval, cancellations for a change of mind are not accepted. A refund or replacement remains available if an item is damaged, is the wrong item, or its personalisation differs from your confirmed order.

Important Guidelines

Standard-product returns are inspected before a refund is approved. This does not limit the remedy available for a custom product issue described above.
Standard-product refunds are issued in accordance with the return eligibility terms above. Custom-product remedies are described in the personalised product sections.
Roshfort reserves the right to reject returns that show signs of use, damage, or tampering.
Return shipping charges may apply unless the product received is damaged, defective, or incorrect.
Nothing in this policy limits any right you may have under applicable Indian consumer law.

Need Assistance?

If you have any questions regarding our return policy, refund process, or e-commerce returns, our customer support team is always happy to assist you.

At Roshfort, your customer satisfaction is our highest priority. We are committed to providing premium luxury fashion, secure shopping, and dependable after-sales support so you can shop with complete confidence.

Contact Us

Roshfort

Email: info@roshfort.com · Website: https://roshfort.com · Phone/WhatsApp: +91 96310 56748 · Address: A-54/1, Street No. 19, Vijay Vihar, Rohini, Phase-2, Sector 1, Rohini, Delhi, 110085 · GSTIN: 07ABLFM1678C1Z7