Refund policy

At Roshfort, we take pride in offering premium-quality luxury fashion designed for style, comfort, and durability. Every product undergoes a quality inspection before shipping to ensure it reaches you in perfect condition. If, however, you are not completely satisfied with your purchase, our return policy and refund process are here to help.

Return Eligibility

We accept e-commerce returns only if the following conditions are met:

• The return request is submitted within 7 days of receiving your order.

• The product must be unused, unworn, and in original condition.

• The product must be returned with its original box, packaging, accessories, tags, and invoice.

• The product must be free from scratches, cracks, bends, or any signs of wear.

Products that do not meet these conditions may not qualify for a return or refund.

Easy Return Process

Returning your order is simple:

1. Contact our customer support team within 7 days of delivery.

2. Share your Order ID, reason for the return, and clear photos of the product if required.

3. Once your request is approved, we will provide return instructions.

4. Securely pack the product in its original packaging and ship it back to us.

5. After receiving and inspecting the product, we will process your refund if it meets our return criteria.

Refund Process

Once your returned product passes our quality inspection:

• Your refund will be processed to the original payment method.

• Refunds are typically completed within 5-7 business days after approval.

• Shipping charges, Cash on Delivery (COD) fees, or other service charges are non-refundable unless the return is due to our mistake.

Damaged, Defective, or Incorrect Product

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us resolve your issue quickly, please provide:

• Your Order ID

• Clear photos or a short video of the product

• Images of the packaging (if damaged)

After verification, we will arrange a replacement or issue a full refund at no extra cost.

Non-Returnable Items

For hygiene and product safety reasons, the following items are not eligible for return:

• Products that have been worn or used.

• Products with visible damage, defects, or missing accessories.

• Items returned without the original packaging, case, or tags.

• Customized or personalized products.

• Products marked as Final Sale, Clearance Sale, or Non-Returnable.

Order Cancellation

Orders can be cancelled only before they are shipped. Once an order has been dispatched, cancellation is no longer possible. You may request a return after delivery if your order meets our return eligibility requirements.

Important Guidelines

• Every returned product is inspected before a refund is approved.

• Refunds will only be issued for products that satisfy our return policy.

• Roshfort reserves the right to reject returns that show signs of use, damage, or tampering.

• Return shipping charges may apply unless the product received is damaged, defective, or incorrect.

Need Assistance?

If you have any questions regarding our return policy, refund process, or e-commerce returns, our customer support team is always happy to assist you.

At Roshfort, your customer satisfaction is our highest priority. We are committed to providing premium luxury fashion, secure shopping, and dependable after-sales support so you can shop with complete confidence.

Contact Us

Roshfort

Email: info@roshfort.com - Website: https://roshfort.com - Phone/WhatsApp: +91 96310 56748 - Address: A-54/1, Street No. 19, Vijay Vihar, Rohini, Phase-2, Sector 1, Rohini, Delhi, 110085 - GSTIN: 07ABLFM1678C1Z7